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46 questions
What is IMMORL?About
A digital agency for adult and other restricted or policy sensitive industries. We build and look after the practical things a business needs online: a website, search, a Google profile, professional email and brand basics.
Who do you work with?Eligibility
Lawful businesses in adult and other restricted or policy sensitive industries, such as adult ecommerce, sexual wellness, creator businesses, legal CBD or hemp where permitted, and B2B suppliers. We confirm fit before we start, and we do not accept illegal activity or unlawful content.
How are prices set?Pricing
Every service has a fixed price shown on its page, and the page says whether it is one off, monthly or per item. We do not charge by the hour.
How long does a project take?Timelines
We give typical timelines for every service, and they start once we have everything we need from you. They are estimates, not guarantees.
Can you guarantee approval from a payment provider, host or platform?Eligibility
No. IMMORL is not a lawyer, a compliance certifier or a payment processor, and we cannot guarantee approval by any provider or platform. Their rules vary and can change, so we check the terms that apply to your service before we start.
Do you guarantee rankings, leads or sales?Services
No. We do not guarantee a position on Google, a number of leads, reviews or any business outcome.
Are domain, hosting and other third party costs included?Pricing
Third party subscription or registration costs are separate unless a service page says otherwise. Each page lists what is and is not included.
Can you look after a website you did not build?Services
Our monthly website care plans are available for websites built by IMMORL. This lets us give reliable support using a setup we know and can maintain properly.
Do you write the website text?Services
Yes. Website text is written and structured for your business from the information you provide, and we need accurate details, plus images and testimonials you have permission to use.
Do you create reviews or testimonials?Reviews
Never. We do not encourage fake, purchased or incentivised reviews, reviews from people who did not use your business, or reviews written by IMMORL pretending to be customers.
Can I update my website after it has launched?Websites
Yes. Care plans include small edits every month, and one off small edits are £20.
Do I need to provide the website text?Websites
No. We write and structure your website text using the information you provide.
Do I provide the photos?Websites
Yes. You provide the photographs you want published and must have permission to use them.
How much does this cost?Websites
Extra Standard Website Page is £55. Add ons are fixed price, so you know the cost before we carry out the work.
Are add ons priced separately?Websites
Yes. Examples include an extra page at £55, a new landing page at £129 and a WhatsApp link at £20. See our website add ons for the full list of fixed prices.
Is there anything else I should know?Websites
If you have an active monthly website maintenance plan, small edits are normally handled through your included monthly edit allowance first. The £20 fee is not charged when your request is covered by your monthly allowance.
How do I choose an allowance?Websites
Pick the range that covers how many extra images you need. Each allowance is a fixed price, shown on this page.
Do you provide the photos?Websites
No. These allowances are for images you supply. They are not a photography service.
Can I use any image?Websites
Images must be suitable for use on the website, and you must have permission to publish them.
Can you write testimonials for me?Websites
No. Testimonials must be genuine and supplied by you, with permission to publish them.
Where do my testimonials come from?Websites
From your own customers. You supply them and confirm you have permission to publish them.
Can I cancel my website maintenance?Website care
Contract and cancellation terms are in our Terms and conditions and on each service page. Ask us before you start if anything is unclear.
Can I carry unused edit time into the next month?Website care
No. Monthly edit allowances reset each month.
Can I use maintenance for a new page?Website care
No. New pages are outside the monthly small edit allowance and can be purchased separately.
Can you maintain a website you didn't build?Website care
Our maintenance plans are currently available for websites built by IMMORL.
What does SEO mean?SEO
SEO stands for Search Engine Optimisation. It is the process of improving your website and online presence so search engines can better understand your business and relevant customers can find you.
Can you guarantee Google rankings?SEO
No. Google rankings depend on many factors outside our control, so we never guarantee a particular ranking or position.
Do I need ongoing SEO?SEO
Not every business needs ongoing SEO. SEO Setup can be suitable if you mainly need your foundations put in place. Ongoing plans are designed for businesses that want continued improvement.
Do you write SEO content?SEO
Yes. SEO Pro includes one search focused content piece per month within the stated scope. Additional content can also be purchased separately.
Will SEO guarantee more customers?SEO
No. SEO can improve your visibility and help relevant customers find your business, but we cannot guarantee a particular number of calls, enquiries or customers.
Do you guarantee Google rankings?SEO
No. We provide on page SEO and stronger search foundations where included, but we do not guarantee particular Google rankings.
What is an IMMORL bundle?Bundles and SBS
A bundle combines a website, Google Business Profile, logo and professional email with ongoing monthly care for one fixed upfront price and one fixed monthly price.
What does the upfront fee cover?Bundles and SBS
The upfront fee covers the initial setup and build work. The monthly fee covers the ongoing services listed in your bundle, and it continues after your website has been built.
Do unused website edits roll over?Bundles and SBS
No. Your monthly website edit allowance (15, 30 or 45 minutes depending on the bundle) resets each month and does not roll over.
What if I need something that is not in my bundle?Bundles and SBS
Bundles do not include unlimited work. Anything outside the stated scope is charged using our normal fixed price add ons, so you always know the cost first.
What is the SBS Scheme?Bundles and SBS
A simple starter package for adult and restricted industry businesses: a professional one page website for £99, then £29 a month for website care, a professional email mailbox, WhatsApp integration, a 75 photo website allowance and extra website edits.
What does the SBS Scheme cost?Bundles and SBS
It is £99 upfront, then £29 a month.
How many website edits are included in the SBS Scheme?Bundles and SBS
Up to 55 minutes of small website edits every month: 30 minutes from Website Care plus 25 additional minutes from SBS. The allowance does not roll over.
What extras can SBS customers get?Bundles and SBS
Google Business Profile Setup for £59 (normally £99), Google Business Profile Care for £48 a month (normally £59 a month), Basic Branding for £65, and 10% off eligible fixed price IMMORL add ons. The discount covers IMMORL service fees only, not third party costs.
Do these services have monthly fees?Branding and marketing
No. Each branding and marketing service is a fixed one off price.
Do you guarantee leads, sales or followers?Branding and marketing
No. These services give you professional materials for your business, but we do not promise leads, sales, engagement or followers.
Do you offer full brand identity or social media management?Branding and marketing
No. These are simple, fixed scope services. Full brand identity projects and ongoing social media management are not included.
Can you set up professional email?Domain, email and phone
Yes. Professional Email Setup is £29 for one mailbox, and the mailbox itself is £6 a month. Additional mailboxes are £6 a month each.
Can you move my existing email?Domain, email and phone
Yes. Email migration is £59 for one mailbox up to 5GB, £99 for up to 3 mailboxes, or £149 for one mailbox over 5GB and up to 20GB. Migration depends on your existing email provider and the access available.
Can you get me more Google reviews?Reviews, migration and print
We can help you ask customers for genuine reviews. We never create, buy or incentivise reviews, and we cannot promise a particular number or position. Our Review Request Setup (£39), Review QR Code (£15), Review Request Templates (£19) and Google Review Link (£15) are available as additional services.
Can you add Google reviews to my website?Reviews, migration and print
Yes. Google Reviews Integration is £39 and shows your Google reviews on your website. We only ever work with genuine reviews.
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